Information for consumers
Information for consumers
Alternative Dispute Resolution for Consumer Disputes
If a dispute arises between HOKR, spol. s r.o. and a consumer in connection with a purchase agreement or a contract for the provision of services and the dispute cannot be resolved by mutual agreement, the consumer may submit a request for alternative dispute resolution (ADR).
The competent authority for alternative dispute resolution of consumer disputes is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Information and submission of an application: Czech Trade Inspection Authority – ADR information and application
Alternative dispute resolution is intended to facilitate an agreement between the consumer and the seller. Before submitting a request to the Czech Trade Inspection Authority, the consumer should first attempt to resolve the dispute directly with HOKR, spol. s r.o.
© 2009 – 2023 HOKR, spol. s r. o., all rights reserved